Need Help?
If you have any questions about our return and refund policy or need assistance with a return, our dedicated customer service team is here to help. We're committed to making the process as smooth and hassle-free as possible.
Contact us:
Email: reach@thehonestshop.co
Policy Details
What items can be returned?
Most items purchased from our store can be returned within 30 days of purchase. Items must be unused, unwashed, and in original condition with all tags attached. Exceptions include:
- Clearance or final sale items
- Customized or personalized products
- Items without original packaging
- Swimwear and intimate apparel (for hygiene reasons)
How do I initiate a return?
To start a return, follow these simple steps:
- Log into your account and navigate to your order history
- Select the item you wish to return
- Fill out the return form with your reason for return
- Print the prepaid shipping label
- Pack your item securely and ship it back to us
When will I receive my refund?
Once we receive your return, our team will inspect the item within 3-5 business days. If approved, your refund will be processed immediately and returned to your original payment method. Please allow 5-7 additional business days for the refund to appear in your account, depending on your bank.
What about exchanges?
We offer free exchanges for items of equal or greater value. To exchange an item, simply initiate a return and place a new order for the replacement item. If you need assistance, our customer service team is happy to help coordinate the exchange process.
Key Return Information
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30-Day Returns
We offer a hassle-free 30-day return window from the date of purchase. Items must be unused and in original condition with all packaging intact.
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Free Return Shipping
We cover return shipping costs for all eligible items. Simply use the prepaid shipping label included with your order to send items back to us.
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Fast Refunds
Once we receive and inspect your return, refunds are processed within 5-7 business days. Refunds are issued to your original payment method.
About Us
At thehonestshop, our core value is honesty. We believe everyone should enjoy branded, high quality coats at a reasonable price.
Each coat is handpicked, washed, sanitized, and prepared to be ready for you. We ensure every piece meets our standards before it reaches your hands.
Our goal is simple: provide a trustworthy, premium shopping experience where quality, style, and service come first.